How to File Credit Card Complaint Online

This tutorial will teach you how to file a credit card complaint with the Consumer Financial Protection Bureau.


Step # 1 – Visit the CFPB website

First, your going to need to visit the site “https://help.consumerfinance.gov/app/creditcard/ask”

Visiting the CFPB site

Step # 2 – Explain What Happened

This form is divided into five sections, which are “What Happened,” “Desired resolution,” “My information,” “Product information” and “Review.” Start by filling out the “What Happened” section, before clicking “Continue” at the bottom of the page.

The complaint options

Step # 3 – Choosing Your Desired Resolution and Entering Information

On the next page, you will see a section which says “What do you think would be a fair resolution to your issue?” Fill out this form, and then click “Continue.” You will then be taken to a page which requests your information. Provide it, then click “Continue.”

Describing the resolution you want

Step # 4 – Entering Product Information and Reviewing Your Complaint

On the “Product Information” page, enter the name that appears on your account, your credit card number, and the company name. Then click “Continue” on the bottom of the page. On the next page, review your credit card complaint and then click “Submit.” As this is just a tutorial we won’t submit this here, but that is how to file a complaint online.

Entering information about your complaint